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Welcome to Best Equestrian Supplies (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website equineequipments.com and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is designed for competitive riders, horse enthusiasts, and equestrian professionals worldwide (excluding some Asian and remote regions). Users must be at least 18 years old or have parental consent to make purchases.

1.2 Intellectual Property Rights

All content on this site, including text, graphics, logos, and product designs, is our property or licensed to us and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our premium equestrian products including:

  • Apparel and footwear for riders
  • Horse equipment (bridles, blankets, grooming tools)
  • Specialized gear (dressage pads, flysheets, coolers)
  • Safety equipment (helmets)

While we strive for accuracy, slight variations may occur. Product colors may differ slightly due to monitor settings.

2.2 Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

  • All helmets
  • Grooming brushes
  • Used horse blankets

All sales of these items are final.

3. Ordering and Payment

3.1 Order Process

When you place an order, you’re making an offer to purchase which we may accept or decline. We process orders within 1-2 business days (excluding weekends/holidays).

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are in USD. You’re responsible for any currency conversion fees.

3.3 Pricing

Prices are subject to change without notice. We reserve the right to correct pricing errors even after order confirmation.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods globally (with some regional exceptions):

Method Cost Carrier Delivery Time
Standard Shipping $12.95 DHL or FedEx 10-15 business days after shipment
Free Shipping Free (orders over $50) EMS 15-25 business days after shipment

4.2 International Considerations

Customers are responsible for:

  • Customs duties and import taxes
  • Complying with local import regulations

Delivery times may vary based on customs processing.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of receipt, provided:

  • Items are unused with original packaging and tags
  • Proof of purchase is provided
  • Non-returnable items are excluded (see Section 2.2)

5.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Include order number and return reason
  3. Wait for approval (1-2 business days)
  4. Ship to: Best Equestrian Supplies Returns Department, 2475 Prospect Valley Road, Atlanta, GA 75551 USA

Customers are responsible for return shipping costs unless the return is due to our error.

5.3 Refunds and Exchanges

Refunds:

  • Processed within 3-5 business days of receiving return
  • Issued to original payment method
  • International refunds are in USD

Exchanges:

  • Specify replacement item in your request
  • Price differences plus shipping costs are the customer’s responsibility

6. User Responsibilities

6.1 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your login information.

6.2 Prohibited Conduct

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Submit false or misleading information
  • Interfere with other users’ enjoyment of the site

7. Liability Limitations

7.1 Product Use

Our products are designed for equestrian use but we cannot guarantee specific performance results. Proper fitting and use are the customer’s responsibility.

7.2 Website Availability

We strive to maintain 24/7 availability but aren’t liable for temporary outages due to maintenance or circumstances beyond our control.

7.3 General Limitation

To the fullest extent permitted by law, our liability is limited to the purchase price of the product in question. We’re not liable for consequential or incidental damages.

8. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

9. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance of the new terms.

10. Governing Law

These Terms are governed by the laws of the State of Georgia, USA. Any disputes shall be resolved in courts located in Atlanta, Georgia.

11. Contact Information

For questions about these Terms or our products:

Best Equestrian Supplies
2475 Prospect Valley Road
Atlanta, GA 75551 USA
Email: [email protected]

Thank you for choosing Best Equestrian Supplies for your equestrian needs. We appreciate your trust in our premium products and service.