At Best Equestrian Supplies, we understand the importance of reliable equipment for riders and horses alike. Our shipping and returns policies are designed with the same commitment to excellence that you expect from our premium equestrian products.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to serve competitive riders, horse enthusiasts, and equestrian professionals worldwide:
Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Includes tracking and insurance
Free Shipping (Orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Available for most international destinations (excluding some Asian and remote regions)
International Shipping
We proudly ship globally (with some regional exceptions). Please note:
- Customers are responsible for any customs duties or import taxes
- Delivery times may vary based on local customs processing
- All prices are shown in USD
Returns & Exchanges
We stand behind our premium equestrian equipment and offer a straightforward returns process for your convenience.
Return Policy Overview
- Return window: 15 days from receipt of order
- Condition: Items must be unused, in original packaging with all tags attached
- Proof of purchase: Required for all returns
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Helmets (all types)
- Grooming brushes
- Used horse blankets
All sales of these items are final.
How to Initiate a Return or Exchange
- Contact our team: Email [email protected] within 15 days of receiving your order
- Provide details: Include your order number, item(s) for return/exchange, and reason
- Wait for approval: Our equestrian support team will respond within 1-2 business days
- Ship your return: Once approved, we’ll provide return shipping instructions
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Best Equestrian Supplies Team,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Item(s) for return/exchange: [Product Name(s) and SKU if available]
Reason for return/exchange: [Please provide details]
Preferred resolution: [Refund to original payment method/Exchange for (specify product)/Store credit]
Thank you for your assistance.
Sincerely,
[Your Full Name]
[Your Contact Information]
Return Shipping Information
- Customers are responsible for return shipping costs unless the return is due to our error
- We recommend using a trackable shipping service
- Return Address:
Best Equestrian Supplies
Returns Department
2475 Prospect Valley Road
Atlanta, GA 75551 USA
Refund Process
- Processing Time: 3-5 business days after receiving your return
- Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
- Timing:
– Credit card/PayPal: 5-10 business days after processing
– Bank transfers: 7-14 business days
Exchange Process
For exchanges of equestrian apparel, riding boots, or horse equipment:
- Follow the standard return process above
- Specify the replacement item(s) in your request
- We’ll ship your new item once we process the return
- You’ll be responsible for any price difference plus shipping costs for the new item
International Returns
For our global customers (excluding some Asian and remote regions):
- Return shipping costs are the customer’s responsibility
- Customs fees are non-refundable
- Refunds will be issued in USD
Need Assistance?
Our equestrian specialists are happy to help with any questions about shipping, returns, or exchanges. Contact us at [email protected] or call our Atlanta office during business hours.
Thank you for choosing Best Equestrian Supplies for your riding needs. We appreciate your trust in our products and service.