At Best Equestrian Supplies, we stand behind our premium equestrian equipment just as you trust our products for your riding needs. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process for competitive riders, horse enthusiasts, and equestrian professionals worldwide.

Return & Exchange Eligibility

You may return or exchange most items within 15 days of receiving your order, provided they are:

  • In original, unused condition with all tags attached
  • In the original packaging (especially important for safety equipment)
  • Accompanied by proof of purchase

Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on helmets, grooming brushes, or used horse blankets. All sales of these items are final.

How to Initiate a Return or Exchange

  1. Contact our team: Email us at [email protected] within 15 days of receiving your order with your request
  2. Provide details: Include your order number, the item(s) you wish to return/exchange, and the reason
  3. Wait for approval: Our equestrian support team will review your request within 1-2 business days
  4. Ship your return: Once approved, we’ll provide return shipping instructions

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Best Equestrian Supplies Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) for return/exchange: [Product Name(s) and SKU if available]

Reason for return/exchange: [Please provide details]

Preferred resolution: [Refund to original payment method/Exchange for (specify product)/Store credit]

Thank you for your assistance.

Sincerely,
[Your Full Name]
[Your Contact Information]

Return Shipping Information

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Return Address:
Best Equestrian Supplies
Returns Department
2475 Prospect Valley Road
Atlanta, GA 75551 USA

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receiving your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timing:
    • Credit card/PayPal: 5-10 business days after processing (depending on your financial institution)
    • Bank transfers: 7-14 business days

Exchange Process

For exchanges of equestrian apparel, riding boots, or horse equipment:

  1. Follow the standard return process above
  2. Specify the replacement item(s) you desire in your request
  3. We’ll ship your new item once we process the return
  4. You’ll be responsible for any price difference plus shipping costs for the new item

International Returns

For our global customers (excluding some Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Refunds will be issued in USD

Need Help? Our equestrian specialists are happy to assist with any questions about returns or exchanges. Contact us at [email protected] or call our Atlanta office during business hours.