Welcome to Best Equestrian Supplies! We’re dedicated to providing premium equestrian gear to riders worldwide. Below you’ll find answers to our most commonly asked questions about our products, shipping, payments, and more.

About Our Products

Q: What types of equestrian products do you offer?
A: We specialize in high-quality equestrian equipment for both horse and rider, including:
  • Apparel and footwear for riders
  • Bridles, saddles, and riding pads
  • Horse blankets, coolers, and flysheets
  • Grooming supplies and stable accessories
  • Safety equipment including helmets
  • Equestrian giftware
Our products are designed for competitive riders and equestrian enthusiasts who demand quality and durability.
Q: Are your products suitable for competition use?
A: Absolutely! Many of our products, especially in our DRESSAGE and APPAREL categories, meet competition standards. We carefully select items that combine performance with style for the competitive rider.
Q: How do I choose the right size for horse blankets or riding apparel?
A: Each product page includes detailed sizing charts. For horse blankets, measure your horse from the center of the chest to the point of the buttock. For riding apparel, refer to our rider sizing guides. If you need assistance, our customer service team is happy to help.

Ordering & Account Questions

Q: How do I create an account?
A: You can create an account during checkout by selecting “Create an Account” or through our website’s account section. Having an account allows you to track orders, save favorites, and check out faster.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Q: I forgot my password. How can I reset it?
A: Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password securely.

Payment Options

Q: What payment methods do you accept?
A: We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through encrypted connections.
Q: Is my payment information secure?
A: Yes, we use industry-standard SSL encryption for all transactions. We never store your full payment details on our servers.
Q: Why was my payment declined?
A: Payment declines are usually due to:
  • Insufficient funds
  • Incorrect billing information
  • Your bank’s security measures
Contact your card issuer or try an alternative payment method. For further assistance, email our customer service team.

Shipping & Delivery

Q: What are your shipping options?
A: We offer two reliable shipping methods:
  1. Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch with full tracking and insurance.
  2. Free Shipping (orders over $50 via EMS): 15-25 business days after dispatch with basic tracking.
All orders are processed within 1-2 business days before shipping.
Q: Do you ship internationally?
A: Yes! We ship worldwide except to some remote areas in Asia. Please note that international shipments may be subject to customs fees, which are the responsibility of the recipient.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking information. For DHL/FedEx shipments, you can track directly on their websites. For EMS, basic tracking is available through your shipping confirmation.
Q: My package hasn’t arrived within the estimated timeframe. What should I do?
A: First, check your tracking information for updates. International shipments may occasionally experience delays due to customs processing. If your package is significantly delayed, contact us at [email protected] with your order number, and we’ll investigate.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 15 days of delivery for most unused items in original condition with tags attached. Some items like helmets may have different return policies due to safety regulations.
Q: How do I initiate a return or exchange?
A: Email [email protected] with your order number and reason for return. We’ll provide return instructions. For exchanges, please indicate the desired replacement item.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
Q: How long does it take to process a refund?
A: Once we receive your return, please allow 5-7 business days for inspection and processing. Refunds will be issued to your original payment method. You’ll receive an email confirmation when your refund is processed.

Additional Questions

Q: Do you offer gift wrapping?
A: Yes! Many of our GIFTWARE items come with elegant gift wrapping options. Look for the gift wrap option at checkout or include a gift message in the order notes.
Q: Can I get advice on choosing the right equipment?
A: Our team consists of equestrian enthusiasts who are happy to offer personalized advice. Email us at [email protected] with your questions about specific products or equestrian needs.
Q: Do you offer discounts for bulk or team orders?
A: We’re happy to discuss special pricing for large orders or team purchases. Contact us with details about your needs, and we’ll prepare a customized quote.

Still have questions? Our knowledgeable customer service team is ready to assist you at [email protected]. We’re committed to helping you find the perfect equestrian equipment for your needs.

Happy Riding,
The Best Equestrian Supplies Team